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Mental Health Support: Contact our Warmline by phone, text, email or chat

The NAMI Sonoma County Warmline (866-960-6264) offers free listening support, information on mental illness, treatment options, recovery strategies, communication and coping strategies and provides community resource referrals by phone, text, online chat or email. NAMI staff members and volunteers handle thousands of requests from individuals, family members and caregivers  dealing with mental-health related issues each year.

The Warmline is a non-emergency helpline operating Monday to Friday, 9 AM to 5 PM, excluding holidays. Trained and knowledgeable NAMI staff members and volunteers respond to each Warmline request individually. While they are not licensed mental health professionals, the Warmline responders provide caring attention, non-judgmental support and information.

How to Contact the Warmline:

  • Call 866-960-6264
  • Email warmline@namisoco.org
  • Begin a live chat session by visiting namisoco.org
  • Send a text message to 866-960-6264 (standard SMS charges apply)
  • Visit us at 182 Farmers Lane, Suite 202, Santa Rosa CA 95402, M-F, 9 AM to 5 PM

What if you are someone you know is experiencing a mental health crisis?

  • Call 911, or
  • North Bay Suicide Prevention Hotline of Sonoma County at 1-955-587-6373
  • 24-Hour Mental Health Crisis Line at 1-800-746-8181

Is there a cost for this service?

No, like all NAMI Sonoma County programs, the Warmline service is free; however SMS texting rates apply if you choose to communicate by text.

What if my primary language is Spanish?

We do have at least one trained NAMI staff member who is able to conduct Warmline conversations in Spanish; if that individual is not available, please leave us a message with contact information so that your call can be returned. 

What kind of issues can the Warmline help with?

  • Understanding what it is like to experience mental illness
  • The impact of mental illness on families and friends
  • Understanding mental health laws and the criminal justice system
  • What to do if a family member with mental illness has been arrested
  • How to obtain mental health services
  • How to overcome obstacles to a getting help
  • Where to find support groups, including our own
  • Learning about NAMI’s educational programs, support groups & presentations
  • Referrals to services and programs available in Sonoma County
  • Where to find additional help with legal issues, financial assistance, housing assistance and social support services

What to expect when connected to a Warmline responder?

  • If calling, you’ll reach a Warmline staff member or volunteer, who will introduce themselves; if the line is busy, you’ll be asked to leave a voicemail so that we can return the call. Alternatively, you may email Warmline@namisoco.org.
  • If chatting or texting, feel free to enter or text information that you would like to share while you wait to be connected. Once connected, the staff member or volunteer will introduce themself, reflect on what you’ve said, and ask that you continue to share at your own pace.

What happens during a Warmline conversation?

Our Warmline responder will listen and ask questions. They will offer support, help you to create a plan for your next steps and refer you to appropriate resources. These conversations usually last about 20-45 minutes.

Are Warmline conversations confidential?

The information shared will remain completely confidential, with two exceptions. If the Warmline staff member or volunteer feels that you are in immediate danger of suicide, they may decide to contact emergency services on your behalf. If information about an abusive situation involving a minor or elderly person is shared, the Warmline responder is mandated to report the situation.

How long are Warmline conversations?

These conversations typically end when you and the Warmline staff member or volunteer have created a plan or discussed resources. On average, these conversations close after about 20 minutes, so that additional callers can be accommodatedAfter the conversation, you’ll receive an optional survey to let us know about your Warmline experience. Your feedback helps us to be of better help to you and others!

Can I contact the Warmline again?

You’re welcome to contact the Warmline whenever you need support or information. You may not be able to re-connect with the same staff member or volunteer, but all receive the same training and are equally willing to provide you with support.

 

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