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NAMI Warmline

What is the Warmline?

The Warmline is a non-crisis helpline operating Monday to Friday, 10 AM to 5 PM, excluding holidays. Knowledgeable and compassionate NAMI staff members and volunteers staff the Warmline. While they are not licensed mental health professionals, they are trained to provide information, resources, caring attention and non-judgmental support.

The NAMI Sonoma County Warmline answers all kinds of questions related to mental illness, treatment options, recovery strategies and communication challenges that arise for family members and loved ones. We also provide resource referrals and support.

How to Contact the Warmline

  • Call 866-960-6264
  • Email warmline@namisoco.org
  • Visit us at 182 Farmers Lane, Suite 202, Santa Rosa CA 95405

Warmline FAQs

Is there a cost to use the Warmline?

No, the Warmline service is free.

Can the Warmline help if my primary language is Spanish?

We do have trained NAMI staff members who are able to conduct Warmline conversations in Spanish; if these individuals are not available, please leave us a message so that your call can be returned.

What kind of issues can the Warmline help with?

  • Getting the facts about mental illness
  • Helping loved ones to better cope with the challenges of mental illness
  • Understanding mental health law and the criminal justice system
  • What to do if a family member living with mental illness has been arrested
  • How to access mental health services
  • How to overcome obstacles to getting a family member to seek help with mental illness
  • Where to find support groups, including our own
  • Getting more information about NAMI’s educational programs & presentations
  • Obtaining referrals to mental health services in Sonoma County
  • Finding additional help with legal issues, financial and housing assistance and social support

What should you expect when connected to a Warmline helper?

You’ll reach a Warmline staff member or volunteer, who will introduce themselves; if the line is busy, you’ll be asked to leave a voicemail so that we can return the call. Alternatively, you may email warmline@namisoco.org.

Are Warmline conversations confidential?

The information shared will remain completely confidential, with two exceptions. If the Warmline staff member or volunteer feels that you are in immediate danger of suicide, they may decide to contact emergency services on your behalf. If information about an abusive situation involving a minor or elderly individual is shared, the Warmline staff member or volunteer is mandated to report the situation.

How long are Warmline conversations?

These conversations typically end when you and the Warmline staff member or volunteer have created a plan or discussed resources. On average, these conversations close after about 20 minutes, in order that additional callers can be accommodated.

Is there a limit to how often I contact the Warmline?

Contact the Warmline whenever you need support or information. You may not be able to re-connect with the exact same staff member or volunteer, but each of Warmline helpers receive the same training and are equally willing to provide you with support.

How do I become a NAMI Warmline volunteer?

Please visit our Volunteers page to learn more about becoming trained as a Warmline volunteer.


NAMI Support Groups

NAMI Connection

This free drop-in recovery support group meets weekly and is open to individuals living with serious mental illness. Led by a trained peer, the group provides a safe and confidential space to share challenges, helpful strategies and gain support. To see upcoming dates and locations, please see our calendar. Learn more.

NAMI Family Support Group

This drop-in, confidential support group is designed for family members, caregivers and loved ones of individuals living with serious mental illness. Groups meet weekly (or monthly) to provide a safe and confidential place to talk about the challenges and to help one another by sharing their learned wisdom. Led by trained facilitators, the groups follow a structured model, ensuring that everyone has an opportunity to be heard. For upcoming dates and locations, please see our calendar. Learn more.


Additional Sonoma County Resources: Peer Centers

The Wellness and Advocacy Center
2245 Challenger Way #104, Santa Rosa
(707) 565-7800
Open Mon-Fri 9:00 AM – 4:00 PM; Wed 9:00 AM – 2:00 PM
List of Groups


Petaluma Peer Recovery Center
5350 Old Redwood Hwy. #600, Petaluma
(707) 565-1270
Open Mon, Wed, Thu 10:00 AM – 3:00 PM
List of Groups


Interlink Self-Help Center
1033 Fourth St., Santa Rosa
(707) 546-4481
Open Mon-Sat 10:00 AM – 3:00 PM; Th 10:00 AM – 2:00 PM
List of Groups


Russian River Empowerment Center
9925 Main Street, Monte Rio (new location)
(707) 823-1640
Mon, Wed 11:30 AM – 4:30 PM; Tu, Th 2:00 – 4:00 PM
List of Events

Please see our Community Services page for more local resources.

 

 

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