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NAMI Sonoma County Warmline

What is the Warmline?

The Warmline is a non-crisis helpline operating Monday to Friday, 9 AM to 7 PM, excluding holidays. Knowledgeable and compassionate NAMI staff members and volunteers respond to Warmline calls, emails, text messages or requests for live chats. While they are not licensed mental health professionals, they are trained to provide information, resources, caring attention and non-judgmental support.

Answering questions related to mental illness, treatment options, recovery strategies and crisis management, the Warmline is here to help with challenges that arise for individuals living with mental illness — and their family members and loved ones. The Warmline can also provide local resource referrals and short-term problem solving related to mental health.

How to Contact the Warmline

  • Call 866-960-6264
  • Email warmline@namisoco.org
  • Begin an online chat at namisoco.org
  • Send a text message to 866-960-6264 (standard SMS charges apply)
  • Visit us at 182 Farmers Lane, Suite 202, Santa Rosa CA 95402

Is there a cost to use the Warmline?

No, the Warmline service is free; however SMS texting rates apply if you choose to communicate by text.

Can the Warmline help me if my primary language is Spanish?

We do have trained NAMI staff members who are able to conduct Warmline conversations in Spanish; if one of these individuals is not available when you call, please leave a message so that your call can be returned.

What kind of issues can the Warmline help with?

  • Getting the facts about mental illness
  • Helping loved ones to better cope with the challenges of mental illness
  • Understanding mental health law and the local criminal justice system
  • What to do if a family member living with mental illness has been arrested
  • How to access mental health services in Sonoma County
  • How to overcome obstacles to getting a family member to agree to seek help with mental illness
  • Where to find support groups, including our own
  • Getting information about our educational programs & presentations
  • Obtaining referrals to mental health services in Sonoma County
  • Finding help for legal, financial and housing issues

What should you expect when connected to a Warmline helper?

  • If calling, you’ll reach a Warmline staff member or volunteer, who will introduce themself; if the line is busy, you’ll be asked to leave a voicemail so that we can return the call. Alternatively, you may email warmline@namisoco.org.

  • If chatting or texting, feel free to enter or text information that you would like to share while you wait to be connected. Once connected, the staff member or volunteer will introduce themself, reflect on what you’ve said, and ask that you continue to share at your own pace.Our Warmline staff and volunteers will listen and ask questions. They will offer support, help you to create a plan for your next steps and refer you to appropriate resources.

Are Warmline conversations confidential?

The information shared will remain completely confidential, with two exceptions. If the Warmline staff member or volunteer feels that you are in immediate danger of suicide, they may decide to contact emergency services on your behalf. If information about an abusive situation involving a minor or elderly individual is shared, the Warmline staff member or volunteer is mandated to report the situation.

How long are Warmline conversations?

These conversations typically end when you and the Warmline staff member or volunteer have created a next-step plan or discussed appropriate resources. On average, these conversations close after about 20 minutes, in order that additional callers can be accommodated.After the conversation, you’ll receive an optional survey to let us know about your Warmline experience. Your feedback helps us to be of better help to you and others!

Is there a limit to how often I contact the Warmline?

Contact the Warmline whenever you need support or information. You may not be able to re-connect with the exact same staff member or volunteer, but each of Warmline helpers receive the same training and are equally willing to provide you with support.

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